ITOM Dept. Research

View the latest research coming out of the Information Technology and Operations Management department.

  • Sreekumar Bhaskaran, Sanjiv Erat. "Optimal Prototyping with Noisy Measurements." Manufacturing & Service Operations Management, Winter 2025, 27(1), 322–338.
  • Xue Tan, Amit Basu, Jingjing Zhang. "Chatbot Versus Search Engine: A Task-Technology Fit Perspective." BizAI Conference, Dallas, TX, March 2025.
  • Savannah Tang, Andrew Li, Alan Scheller-Wolf, Sridhar Tayur. "Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation." Manufacturing & Service Operations Management, Accepted December 2024.
  • Vishal Ahuja, Yasin Alan, Mazhar Arikan. "The Role of Route-Level Decisions in the Efficiency and Resilience of Airline Operations: Evidence from the Wright Amendment Repeal." Manufacturing & Service Operations Management, Accepted December 2024.
  • Xue Tan, Amit Basu, Jingjing Zhang. "Improving the Design of Retrieval-Augmented Generation Systems with Dynamic Recommendations." Proceedings of the Workshop on Information Technology & Systems (WITS) 2024, Bangkok, Thailand, December 2024.
  • Amit Basu, Sreekumar Bhaskaran, Rajiv Mukherjee. "Strategic Choices for Matching Platforms." Management and Business Review, Accepted November 2024.

  • Hristina Dishkova, Ed, Fox, John Semple. "Testing a Theory of Strategic Multi-Product Choice." Quantitative Marketing and Economics, 22(3), (September, 2024) 257-289.

  • Yifan Yu, Jane Tan, Yong Tan. "Understanding Volunteer Crowdsourcing from a Multiplex Perspective." Information Systems Research, Accepted January 2024.
  • Amit Basu, Sreekumar Bhaskaran, Rajiv Mukherjee. "Compatibility and Information Asymmetry in Online Matching Platforms." Management Science, 2024, 17(11), 7730–7749.
  • Yifan Yu, Xue Tan, Yong Tan. "Retention, Migration, and Engagement: An Analysis of a Large-Scale Multiplex Volunteer Collaboration Network." Information Systems Research, Forthcoming, 2024.
  • Vishal Ahuja, Amy Goad, Steve Miff, Trudy Sullivan. "Health Equity: More Than a DEI Issue." INFORMS OR/MS Today, December 15, 2023, 50(4).
  • Jaehyeon Yun, Vishal Ahuja, Daniel Heitjan. "Predicting Hospital Readmission in Medicaid Patients with Heart Failure Using Administrative and Claims Data." Perspectives in Health Information Management, October 2023, 20(3).
  • Rowena Gan, Gerry Tsoukalas, Serguei Netessine. "Decentralized Platforms: Governance, Tokenomics, and ICO Design." Management Science, September 12, 2023, 69(11), 6417–7150.
  • Jaehyeon Yun, Giovanni Filardo, Vishal Ahuja, Michael Bowen, Daniel Heitjan. "Predicting Hospital Readmission in Medicaid Patients with Diabetes Using Administrative and Claims Data." The American Journal of Managed Care, August 22, 2023, 29(8), e229–e234.
  • Amit Basu, Steven Muylle. Competitive Digital Innovation. Cham: Palgrave-MacMillan, May 2023.
  • Vishal Ahuja, Adebola Akunna, Carlos Alvarez, Ethan Halm. "Association of Medical Tests Use with Care Continuity in Primary Care Service: Evidence from the Department of Veterans Affairs." Family Practice, April 2023, 40(2), 338–344.
  • C. Savaskan-Ebert, H. Uster, S.O. Hwang. "Returns Management in an Omni-Channel Retailing Environment under Time-Value Considerations." Annals of Operations Research, February 10, 2023.
  • X. Tan, L. Yan, A. Pedraza-Martinez. "Navigating the Digital Terrain of Prosocial Announcements and Likability." Management Information Systems Quarterly, Forthcoming, 2023.
  • Jane Tan, Fujie Jin, Alan Dennis. "How Appreciation and Attention Affect Contributions to Electronic Networks of Practice." Journal of Management Information Systems, December 11, 2022, 39(4), 1037–1063.
  • Amit Basu, Arvind Tripathi, Young-Jin Lee. "Analyzing the Impact of Public Buyer-Seller Engagement During Online Auctions." Information Systems Research, December 1, 2022, 33(4), 1264–1286.
  • Samantha Ettari, Eli Roden, Vishal Ahuja, Uzma Samadani. "Oculogica: An Eye-Catching Innovation in Health Care and The Privacy Implications of Artificial Intelligence and Machine Learning in Diagnostics For The Human Brain." 精东传媒 Science & Technology Law Review, November 2022.
  • Vishal Ahuja, Carlos Alvarez, Bradley Staats. "An Operations Approach for Reducing Glycemic Variability: Evidence from a Large Primary Care Setting." Manufacturing & Service Operations Management, March 18, 2022.
  • Chester Chambers. "Managing Prior Approval for Site-of-Service Referrals: An Algorithmic Approach." BMC Health Services Research, February 14, 2022, 22(201), 7.
  • Nitish Jain, Tom Tan. "M-Commerce, Sales Concentration, and Inventory Management." Manufacturing and Operations Management, 2022, 24(4), 2256–2273.